Jamf Builds Work From Home Perks Program With 98% Engagement Rate

Background

Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust. Jamf is the only company in the world that provides a complete management and security solution for an Apple-first environment that is enterprise secure, consumer-simple and protects personal privacy. 

Supporting employees from home 

“Benepass helped Jamf employees transform their homes into functional and productive offices. By partnering with Benepass, we engaged 98% of our employees worldwide! We’ve extended this benefit to all new hires, and they love it too!” - Allen Houchins, VP, IT & Facilities

More employees than ever want to work remotely, with one study finding that 97% of employees would like to work remotely, at least some of the time, for the rest of their careers. Many surveys have also found that remote workers are more productive than in-person workers. A remote workforce has numerous benefits for employers, including increased efficiency, a broader talent pool, and considerable cost savings on office space. More importantly, employees report feeling empowered by working remotely as it allows them to better balance professional and personal obligations while saving them time and money on commuting. 

Jamf has a choice-based office model offering employees the flexibility to work from home, while recognizing that remote employees need their day-to-day to be as friction-free as possible. This means giving every employee what they need to do their best work, whether it’s a new desk, office chair, noise-canceling headphones, or desktop monitor. With the Benepass Work From Home Account, Jamf has helped its employees build a workspace at home that makes them feel like their most engaged and productive selves. 

Building a Remote Work Account 

“The flexibility of the program is great. There are so many different categories, and they can be customized with individual spending options.” - Allison Mata, Workplace Services Operations Manager 

Jamf worked with Benepass to decide what qualified under their remote work account. This included items like office chairs, desks, laptop stands, monitors, keyboards, and coffee makers. The flexibility of a work from home stipend allows employers to cover a wide range of expenses that help employees build a comfortable workspace.

Popular eligible items include: 

• Computer monitors and desk mounting accessories
• Tech accessories such as chargers, keyboards, speakers, or headphones
• Printers and scanners
• Furniture such as a desk, chair, or footrest
• Tea and coffee equipment 
• Under-desk treadmills
• Rugs, mug warmers, and mouse pads 

The eligibility rules were then directly coded into the Benepass Platform and Visa card, and transactions were immediately accepted or denied at the time of purchase. Benepass was automatically connected with payroll and all eligible employees were invited to join the platform, leading to a seamless implementation for future and current staff. 

Employees have gotten quite creative with their purchases, and Jamf employees frequently ask for advice on purchases in their messaging platform. Allison Mata, Workplace Services Operations Manager, shared one of her exciting buys: “One of my oddest purchases was a little foot hammock that goes underneath my desk because I have short legs, and it helps me.” 

Jamf advertises their Benepass remote work perks during the recruiting process. “People are enticed by it,” Allison said. As more and more team members are remote and even travel from state to state or country to country, getting up and running with the tools they need helps them stay as efficient and productive from home as possible.

Partnering with Benepass for a superior employee experience

“Our employees give Benepass a 95% customer satisfaction score.” - Allison Mata, Workplace Services Operations Manager 

Jamf has enjoyed Benepass’s comprehensive customer service, with most issues resolved within a day or two. The direct communication between employees and Benepass has considerably helped to reduce administration time.

Global parity across benefits has also been critical to the team. Benepass cards transact everywhere Visa is accepted. “The fact that Benepass is partnered with Visa is great,” said Elizabeth Hyde, Workplace Services Hospitality Lead. “It’s something that employees can use no matter where they are.” 

Employees can view their balances and see recent spending in their local currency. Teams in the Czech Republic and Poland particularly struggled with finding eligible vendors, but the Benepass team helped Jamf provide an excellent experience for those employees.

“We were able to work with the Benepass customer service team to find vendors that do and don’t work and make sure that all of that information is available to those teams specifically,” Elizabeth said. 

Key results

“Benepass helped Jamf employees transform their homes into functional and productive offices.” - Elizabeth Hyde, Workplace Services Hospitality Lead

• Low administrative burden: The easy-to-use platform makes it simple to enroll new hires in remote work benefits and removes the admin burden of tracking each employee’s claims. 
• Eliminated receipt tracking: Benepass reviews all receipts and approves or denies them based on their unique benefit template. 
• More choices for employees: With Benepass, employees have more flexibility to purchase exactly what they need to make working from home easier and more productive.
• Enhanced global experience: Benepass ensures global benefit parity by giving international employees equal access to a comfortable workspace and supportive office tools.