Go to the "Transactions" tab of your mobile app to find your transaction. It will describe the reason for the decline.
For security reasons, your card may have declined due to:
Incorrect billing address
. Make sure you're using the right billing address as listed in your mobile app!
. Your card has insufficient benefit balances.
Incorrect card details
, such as expiration or CVV.
. Your company's benefits policy does not permit that type of merchant.
We understand declines can be frustrating. Please email firstname.lastname@example.org
if you believe your card declined in error.