Go to the "Transactions" tab of your mobile app to find your transaction. It will describe the reason for the decline.
For security reasons, your card may have declined due to:
Incorrect billing address. Make sure you're using the right billing address as listed in your mobile app!
Insufficient balance. Your card has insufficient benefit balances.
Incorrect card details, such as expiration or CVV.
Ineligible merchant. Your company's benefits policy does not permit that type of merchant.
We understand declines can be frustrating. Please email
support@getbenepass.com if you believe your card declined in error.